Terms of Use & Privacy Policy

Service provider: Travina d.o.o., Stankovićeva 26, 52100 Pula, Croatia; OIB (Croatian company ID) 80936080783; MBS (court registry number) 040328202; registered with the Commercial Court in Pazin; email: office@travina.hr; phone: as listed on the Contact page.

These terms govern access to and use of the travina.eu website, operated by Travina d.o.o. ("Travina", "we"). Browsing the site on its own does not create a contract for a paid service, a booking, or intermediation. A contract or booking is formed only once Travina gives clear written confirmation and, where applicable, you accept the specific contract terms that apply.

Travina is not a licensed real estate broker. Content on this site — including area comparisons on Discover Istria, service descriptions, and any figures mentioned — is provided for general orientation only and does not constitute legal, tax, financial or investment advice. Decisions about property purchases, residency, or investments should be verified with the relevant independent licensed professional (lawyer, notary, tax advisor, licensed broker) before you act on them.

All content, design, text and materials on this site, including any research reports or documents we send you, are the property of Travina d.o.o. or its licensors and may not be copied or redistributed without permission — see "Confidentiality of research and advisory materials" below.

We may update these terms from time to time; the version in force is the one published on this page at the time you use the site.

These terms are governed by the laws of the Republic of Croatia.

Availability and pricing for accommodation can be checked through Booking.com or another external source, but checking there is not itself a booking. A booking request is sent to Travina through our own request form. Submitting that form does not guarantee availability or confirm a booking — a booking only becomes valid once Travina confirms it in writing and sets out the applicable terms and total price.

Any investment research report, area comparison, pricing document, or other material we prepare and send you — including existing reports and custom research — is provided for your personal or internal use only.

You may not copy, resell, publish, or share this material with third parties without our prior written consent. This protects the work that goes into producing it and lets us keep offering it at a fair price to every client.

We treat your identity, contact details, the property or investment you're asking about, and the content of your enquiry as confidential.

We do not share this information with third parties, except: (a) with your explicit consent — for example, when you ask us to introduce you to an independent licensed broker, lawyer, or other specialist; (b) with service providers who process data on our behalf under this policy (see below); or (c) where disclosure is required by law.

Who is responsible: Travina d.o.o., Stankovićeva 26, 52100 Pula, Croatia (OIB 80936080783, MBS 040328202, registered with the Commercial Court in Pazin) — the data controller. Contact for privacy questions: office@travina.hr; see the Contact page for phone.

What we collect: name, email address, phone number, and the details you provide in a specific request form (e.g. dates, budget range, property type, investment stage) — only what is needed to handle that request.

Why we collect it: to respond to your enquiry, provide the service or materials you asked for, and, only if you separately opt in, to send you relevant updates.

Legal basis: this depends on the purpose of processing — taking steps at your request before entering into a contract, and performing a contract (GDPR Art. 6(1)(b)); complying with legal obligations, including accounting and tax obligations (Art. 6(1)(c)); Travina's legitimate interests in keeping the site secure, preventing misuse, establishing and defending legal claims, and ordinary business correspondence, assessed against your interests (Art. 6(1)(f)); and your consent for the newsletter, optional cookies, or other processing where consent is required (Art. 6(1)(a)). You can withdraw consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

Where it is processed: our primary database is hosted on a server in the EU (Nuremberg, Germany), under our current hosting setup. Other processors we use may process data elsewhere. Any transfer of data outside the European Economic Area only happens on the basis of an adequacy decision or appropriate safeguards under Chapter V GDPR, such as standard contractual clauses; details of the safeguards that apply are available on request.

Recipients and processors: authorised members of the Travina team; our hosting and technical-maintenance providers; Resend, as our transactional email provider; and, if travina.eu offers an AI assistant and you knowingly use it, that assistant's provider — see 'AI assistant' below; plus an independent licensed professional to whom we pass your details at your explicit request.

Your account: if you create an account (or sign in through an emailed link), we store your email address, a hashed password if you choose to set one (never the password itself), the sessions that keep you signed in, and the details you enter in your account: your package choice, your questionnaire answers (including drafts), your contact and identification details for the contract, and the contract documents prepared from them. We use this to provide the service and to let you pick up where you left off. You can ask us to delete your account and its data, subject to what we must keep for legal and accounting reasons.

How long we keep it: enquiries that don't lead to a contract are kept for as long as needed to respond and for reasonable follow-up afterwards, then deleted or anonymised under our internal retention schedule. Contractual, accounting and tax records are kept for the periods required by law; data needed for legal claims until the relevant limitation period expires; newsletter data until you withdraw consent or the purpose otherwise ends.

Your rights: under the EU General Data Protection Regulation, you can ask to access, correct, or delete your data, restrict or object to its processing, or request a copy in a portable format. You can also withdraw consent at any time, and lodge a complaint with the Croatian Personal Data Protection Agency (AZOP). To exercise any of these rights, email office@travina.hr.

Data you must provide, and automated decisions: fields marked as required are needed for us to respond to your enquiry or take the pre-contractual steps you asked for; without them we may not be able to process your request. Travina does not make decisions that produce legal or similarly significant effects about you based solely on automated processing, unless expressly stated and permitted by law.

AI assistant: if and when travina.eu offers an AI assistant to visitors, you will be clearly told before the conversation starts that you are interacting with an AI system. Its responses are for navigation and general information only; anything concerning legal, tax, financial, or investment matters, or availability and booking, must be confirmed by a responsible person or the relevant licensed professional. Please don't enter special categories of personal data, ID or passport numbers, payment details, or other sensitive information into that chat. Before any such assistant goes live, we will publish its provider's name, the purpose, legal basis, retention period, whether conversations are used to train models, and the rules for any international data transfer involved.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use travina.eu for your own personal, non-commercial purpose of evaluating and requesting our services. This licence does not include the right to copy, scrape, or systematically extract site content or data; frame or mirror any part of the site; use automated tools (bots, scrapers) to access the site; reverse-engineer any part of the site's software; or use the site for any unlawful purpose or to submit false or misleading information.

We may temporarily restrict or suspend access where reasonably necessary for security, to prevent misuse, or in response to a material breach of these terms. Where appropriate, we will warn you first and give you a chance to fix the issue. This does not affect any rights you've already acquired as a consumer, or Travina's obligations under a confirmed booking or a contract already in place.

We take reasonable steps to keep the information on this site accurate and current, but general information, prices, availability, and third-party data can change. Before making a decision, check the material details in Travina's written confirmation or with the relevant independent professional. The site's availability may be temporarily interrupted for maintenance, security, or reasons outside our reasonable control.

Travina's liability may only be limited to the extent mandatory law allows. Nothing in these terms excludes or limits liability for intent or gross negligence, injury to life, body or health, breaches of personal-data-protection rules, obligations arising from a confirmed booking or a contract already in place, or any other consumer right that cannot be excluded by law.

These terms are governed by the laws of the Republic of Croatia. If you are a consumer resident in the EU, nothing in these terms deprives you of the protection of any mandatory provisions of the law of your country of residence, or of your right to bring proceedings before the courts of your own country, as provided under applicable EU law.

You can send a written complaint by email to office@travina.hr or by post to Travina d.o.o., Stankovićeva 26, 52100 Pula, Croatia. We will acknowledge it promptly and reply in writing within 15 days of receiving it at the latest, stating clearly whether we accept it as justified. If a dispute isn't resolved directly, we will, where applicable, give you information about the competent body for alternative consumer-dispute resolution and whether we'll take part in that process. Note that the European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025.

Strictly necessary cookies or similar technologies are used only where needed to operate the site, keep it secure, sign you in, or deliver a form you've submitted. If you sign in to your Travina account, one such cookie (travina_session) keeps you signed in for up to 14 days or until you sign out. These don't require consent and are active regardless of the choice below.

travina.eu offers two optional choices, which you can make separately in the banner shown on your first visit and change or withdraw at any time via “Privacy settings” in the footer. (1) Google Analytics 4, a web-analytics service from Google Ireland Limited, which we use to understand how visitors use the site (pages viewed, approximate location by IP, device type and similar aggregate statistics). (2) Advertising measurement: together with Google Ads, to find out which advertisements lead to an enquiry or a contract, we may store the Google click identifier (gclid, gbraid or wbraid) together with your enquiry and pass Google information about the resulting conversion. We do not use this data for personalised advertising or remarketing. Neither is active, and no analytics or advertising cookie is set, unless and until you allow it — declining or not choosing means none of it runs, and the forms and our services work in the same way. Declining one choice does not affect the other. Where you have consented, data may be transferred to Google LLC in the United States under the EU-U.S. Data Privacy Framework or an equivalent safeguard. Legal basis: your consent (GDPR Art. 6(1)(a); ePrivacy Directive Art. 5(3)).

Choice statistics: we count the privacy choices made (date, site language, device class — phone or computer — and the choice itself) without IP address, cookie, user-agent or any other identifier, so the figures cannot be traced to a person; this count does not need consent. Retention: a Google click identifier saved with an enquiry is kept for up to 90 days and then deleted; campaign (UTM) parameters saved with an enquiry are kept for up to 12 months and then deleted. These are our internal retention periods, not statutory ones; aggregated statistics may be kept. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

If any provision of these terms is found invalid or unenforceable, the remaining provisions remain in full force. These terms, together with any signed service agreement between you and Travina, form the entire agreement between us on the subjects they cover.